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Last updated: January 2026

Overview

This Refund Policy explains how refunds are handled for services provided by EURONIX Tours & Travels. Please read it together with our Terms & Conditions and Cancellation Policy.

Service Fees

  • Our professional service/consultation fees are charged for the work performed (document preparation, application handling, coordination).
  • Once work on your application or booking has begun, service fees are generally non-refundable.
  • If we have not commenced work, you may request a refund of the service fee, which will be assessed on a case-by-case basis.

Embassy, VFS & Government Fees

Visa, embassy, consular and VFS fees are paid to the respective authorities and are non-refundable by us, regardless of the application outcome. A visa refusal does not entitle a refund of these fees.

Flights, Hotels & Packages

Refunds for flights, hotels, tour packages and insurance follow the cancellation and refund rules of the respective airline, hotel, operator or insurer. Any applicable supplier refund will be passed on to you after deducting non-refundable charges and our service fee.

Refund Process

  • To request a refund, contact us in writing at info@euronixtours.com with your booking/enquiry reference.
  • Approved refunds are processed to the original payment method within 7–14 working days, subject to supplier timelines.
  • Any bank, gateway or transfer charges may be deducted from the refundable amount.

Non-Refundable Situations

No refund is payable where services have been fully rendered, where a visa is refused after submission, or where cancellation is due to incorrect information provided by the client.

Contact Us

For any questions about this policy, contact EURONIX Tours & Travels:

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